Support
At Karhubet Casino, support is here to keep your play smooth and worry-free. Our team is available around the clock, ready to help with account questions, deposits and withdrawals, bonus clarifications, or gameplay issues. We aim to be friendly, knowledgeable, and quick — because getting back to the game matters.
Instant support — live chat
Live chat is the fastest way to reach us for immediate help. Click the chat icon on the site and you’ll usually connect with an agent within a few minutes. Live chat is perfect for urgent issues like login problems, stalled transactions, or quick bonus questions.
Email support — detailed help when you need it
For less urgent or document-heavy requests, email support@karhubet.com is monitored continuously. Typical response time is within 24 hours, and often sooner. Email is the best channel when you need to send screenshots, attachments, or a full account history for the team to investigate.
Phone and callback options — where available
Phone support is available in select regions. If a direct phone line isn’t shown for your country, you can request a callback via live chat or email and a support agent will arrange a convenient time to speak. This gives you the best of both worlds: fast chat help and the option of a live conversation when needed.
Quick answers — comprehensive FAQ and Help Center
Before contacting support, try our FAQ and Help Center for step-by-step guides and instant answers to common questions. You’ll find clear explanations on account setup, deposits and withdrawals, bonus terms (including the welcome offer and how to use bonus code “KARHU1”), wagering requirements, and game eligibility. The FAQ is a great first stop if you want a quick solution.
Transaction and bonus support you can trust
Our team can help with all payment-related questions across the casino’s supported methods — from AstroPay Card, Flexepin, and Neosurf, to Visa, MasterCard, Neteller, Skrill, and more. Karhubet accepts multiple currencies, including USD, EUR, CAD, and NZD, and support can explain processing steps and what to expect for different methods. If verification is needed, agents will guide you through submitting documents securely and discreetly.
What to expect — response times and escalation
- Live chat: usually connected within minutes for most issues.
- Email: typical reply within 24 hours; complex cases may take longer but will be acknowledged promptly.
- Callback/phone: arranged via chat or email where regional support is available.
If an issue needs deeper investigation, the support team will escalate it and keep you updated until it’s resolved.
Safe play and account controls
If you want to set deposit limits, take a time-out, or self-exclude, contact support and we’ll help you apply the tool that fits your needs. Our staff respects player welfare and will guide you through each option confidentially.
How to reach us — tips to speed up resolution
- Use live chat for urgent fixes.
- Email support@karhubet.com for detailed requests or to send documents.
- If you want a phone conversation, request a callback via chat or email.
- When contacting support, have your account ID, recent transaction details, and screenshots ready to help us diagnose the issue faster.
For a wider look at Karhubet’s features, games, and offers, read our full Karhubet Casino review.
We’re committed to resolving your issue quickly and professionally. If something’s not right, reach out — a real person will be ready to help you get back to enjoying the games.